Privacy Policy

Who is responsible

Brougham Kitchenware Pty Ltd, located at 120 Brougham Street, Geelong VIC 3220, Australia. For any questions regarding your data, reach out to [email protected].

Legal framework

We handle all personal details following Privacy Act 1988 and local regulations in Australia. Should anything here conflict with current legal statutes, the official legislation takes priority.

What we collect

When you buy from us, we only take details required to get your parcel home: your name, shipping address, email, phone number, and items purchased. We never store payment card details on our site. While you browse, our servers log technical info like your IP address, browser type, and visited pages using the cookies noted below.

• Customer contact and shipping details including legal name, postal address, email, and phone contact
• Order transaction history, delivery logs, and settlement confirmations
• Technical telemetry including IP addresses, browser specifications, and device metadata
• Customer service correspondence, warranty claims, and dispatch inquiries

Why we use it

• To pack and deliver your boards, as well as manage any returns.
• To reply to your questions and keep you updated on your parcel.
• To protect the store against misuse and understand how visitors browse.
• To share news and seasonal updates, only if you signed up, and you can opt out at any time from any email.

Cookies and browser data

Our website puts small data files onto your browser. Essential cookies keep your shopping bag active and checkout running, so these cannot be turned off. Analytics cookies show us overall browsing patterns without identifying individuals. Promotional cookies only activate if you give permission through the banner. You can change your preferences anytime via the banner or your browser controls; our Cookie Policy has the full breakdown.

Who receives your details

Delivery companies get your address and contact details to drop off your order. Our payment processor receives the necessary transaction data. Web hosting and analytics partners manage data for us under strict agreements. We never sell customer records to anyone.

Under the Australian Privacy Act 1988, personal data collected by Brougham Kitchenware Pty Ltd is never sold, traded, or leased to third parties for commercial compensation or promotional distribution.

How long your records stay with us

We hold purchase records for the duration required by financial recordkeeping laws, after which they are removed. Customer account profiles remain active until you ask to close them. Web analytics records are stored for 14 months.

Your rights

In accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles, customers retain rights to request access to personal information, demand correction of inaccurate records, request deletion where retention is not legally required, and object to direct informational communications.

Security

The store collects no debit or credit card data, does not operate payment processing systems, and retains no cardholder information because customer orders are settled exclusively through Cash on Delivery or direct bank transfer.

Questions about this policy

Contact us at [email protected] or ring +61 3 710 7683 during Mon-Fri 09:00-17:45, Sat 10:00-14:15. We respond to every enquiry within one business day.