Terms & Conditions

The seller

Brougham Kitchenware Pty Ltd, 120 Brougham Street, Geelong VIC 3220, Australia, registration ABN: 81 950 865 665. Email [email protected], phone +61 3 710 7683.

The goods

Culinary food-preparation hardware, specifically solid titanium cutting boards, metal food prep surfaces, and related kitchenware implements engineered for domestic and commercial food processing. Each listing specifies what is in the box, the exact dimensions, and materials. Photographs are shown for guidance, and physical packaging might show minor variations.

Ordering and contract

Your order is submitted once you finish the checkout steps. We will send an immediate confirmation by email, and the legal sale is finalized when we dispatch your board. We reserve the right to decline an order if stock sells out or delivery information cannot be verified, issuing a full refund promptly.

Prices and payment

All prices are listed in USD and cover VAT whenever applicable. Delivery fees are shown clearly in the checkout before you pay. We take Cash on delivery, Bank transfer. If a clear pricing mistake occurs on a listing, we will reach out prior to sending your board so you can confirm or cancel the order.

Delivery

All details regarding postage options, shipping times and packing rates can be found on our Delivery and Payment page. Responsibility for your parcel passes to you once the package is delivered.

Product images and colours

We photograph the exact titanium boards we pack and post. Display colours can vary depending on your monitor settings, browser setup and room lighting, so a subtle difference in tone is not considered a fault or a reason for a complimentary return or refund. Every board page lists full measurements, metal grades and box contents.

Transfer of risk

We look after your order until the driver hands it over to you or your chosen recipient at the address provided. After that point, care and risk for the parcel transfer to you. If you notice parcel damage upon arrival, please record it with the driver and let us know within 48 hours.

Returns and warranty

You are welcome to return your board within 14 days of arrival in line with our Returns page. Products carry consumer guarantees pursuant to the Australian Consumer Law outlined in Schedule 2 of the Competition and Consumer Act 2010. Titanium cutting boards are guaranteed against warping, structural cracking, and material delamination under standard culinary knife usage for a statutory term of 24 months.

• Customized or laser-engraved titanium cutting boards manufactured to buyer specifications
• Perishable maintenance oils or conditioning items with short shelf life
• Titanium boards removed from protective hygiene film or showing food contact use
• Goods inseparably combined with other kitchen supplies after arrival
• Digital culinary manuals, instructional guides, or downloadable recipes once accessed

Liability

To the maximum extent permitted by Australian Consumer Law, liability for any non-material breach is limited exclusively to $100 or the total order value paid for the specific board. Nothing in these terms excludes or restricts any legal responsibility that cannot be set aside under the law.

Age and use

You need to be at least 18 years of age to shop with us. Kitchen items must be handled as outlined in our care guides, and our information does not replace professional medical advice.

Governing law and disputes

The laws of New South Wales, Australia govern these terms, and parties submit to the non-exclusive jurisdiction of courts operating in that state. If we cannot resolve a disagreement together in good faith, it will be referred to the appropriate court where our business is registered, without affecting any statutory rights you hold in your home country.

Questions about this policy

Contact us at [email protected] or ring +61 3 710 7683 during Mon-Fri 09:00-17:45, Sat 10:00-14:15. We respond to every enquiry within one business day.