You are welcome to return your order from Brougham Kitchenware within 14 days of receiving it, no matter the reason. Here is a clear breakdown of the rules, what to do, who covers postage, and when to expect your funds.
Section · 01
Conditions
To qualify for a refund, the titanium cutting board must be completely unused, free of knife marks or scratches, sealed inside its original shrink-wrap packaging, and accompanied by the original packing receipt within 14 days from the carrier delivery timestamp.
Titanium cutting boards that have been unwrapped, placed on food preparation surfaces, washed, or subjected to culinary knife use are strictly excluded from returns under Australian sanitary and consumer hygiene regulations.
Section · 02
Returning your board
- Request authorization by sending order specifics to [email protected] within 14 days of receipt
- Obtain a Return Merchandise Authorization form alongside our designated Australian warehouse address
- Pack the cutting board inside its original impact-resistant carton with internal edge guards intact
- Receive the refund within 3-10 business days after the returned item passes inspection
Section · 03
Who pays return shipping
If the board is defective, damaged, or not the item you bought, we take care of shipping by sending a prepaid label or booking a courier. If you simply decided against keeping it, you cover the return postage, and we do not subtract any extra fees.
Section · 04
Refund timing and method
We process the payment within 3 business days after checking the returned piece. For cash-on-delivery purchases, we send the refund to your chosen bank account, while direct transfers return to the account you paid from. Most banks clear the funds in 1-5 business days.
Section · 05
How different situations are handled
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We dispatch the right board and collect the incorrect one | None |
| Parcel lost | Replacement sent or full payment returned once the carrier finishes checking | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete refund for the cost of the board | Return shipping only |
Section · 06
Exchanges
If you would like a different size or style, go through the return steps and simply place an order for the new board. We will refund your original purchase as soon as it reaches us. When an exchange happens because of an error on our end, your replacement ships free.
Section · 07
Cancelling an order
You may cancel your purchase without any charge right up until it leaves our workshop. Just email [email protected] with your order number. Once your parcel is on its way, standard return guidelines apply.
Section · 08
Questions about this policy
Contact us at [email protected] or ring +61 3 710 7683 during Mon-Fri 09:00-17:45, Sat 10:00-14:15. We respond to every enquiry within one business day.
MerchantBrougham Kitchenware Pty Ltd
Registered address120 Brougham Street, Geelong VIC 3220, Australia
EmailPhone+61 3 710 7683
Working hoursMon-Fri 09:00-17:45, Sat 10:00-14:15
RegistrationABN: 81 950 865 665
Brougham Kitchenware